When ordering (without personalization) by 1:00 PM from Monday to Friday, shipping is carried out on the same day.

In 98% of cases, you will receive the shipment the next business day*.

In the case of personalized orders, the shipping time extends to 3 business days.

Poland

We deliver packages using a courier or InPost parcel lockers (thanks to the InPost mobile app, also available for cash on delivery).

UE

We ship using the courier DHL, UPS, or Polish Post.

We reserve the right to refuse shipping to certain countries.

At the moment we do not ship to the following countries in the EU:

• Albania,
• Belarus,
• Bosnia and Herzegovina
• Russia,
• Serbia.

In response to your expectations, we offer individual gift wrapping and personalization services.

Selected services:

• Gift wrapping
• Special dedication
• Personalization

Products subject to individual packaging and personalization are non-returnable, as they are made to the customer's special order.

If you are not satisfied with the purchased product within 15 days from the date of delivery, you can receive a full store credit to try a new product or get a full refund. Contact us via email at hello@loye.pl, and we will refund you the full amount if this is your first purchase.

If you want to return the purchased goods, you can do so after prior contact via email at hello@loye.pl and send to the address:

Loye sp. z o.o.
Florianska 37/5
31-019 Krakow
Tel. 792 69 79 69